Lisa Morris trading as Wye Knot
Wye Knot is an independent gift shop in Builth Wells, owned by Lisa Morris as a sole trader.
Terms & conditions
Clear terms for shopping with Wye Knot
These terms explain how online orders, payment, delivery, click & collect, returns and exchanges work when you buy from Wye Knot.
We have written this page in plain language so you can understand the important points before placing an order. Your statutory rights are not affected.
Last updated: 13 September 2026
At a glance
- Business Lisa Morris trading as Wye Knot
- Delivery UK, including Northern Ireland
- Click & collect Free from Builth Wells
- Returns Tell us within 14 days
- Refunds Original payment method
Clear prices and secure payment
Prices are shown in pounds sterling. Payment is taken securely at checkout using the payment options shown on the website.
Ask us before ordering
If you need measurements, product details, delivery help or collection advice, please contact us before placing your order.
Business details
About Wye Knot
Wye Knot is the trading name used by Lisa Morris, sole trader, from our shop on High Street in Builth Wells.
We are not VAT registered. Prices shown on the website are the prices payable for the product, plus any delivery charge shown at checkout where applicable.
These terms apply to online orders placed through the Wye Knot website. They do not affect your statutory rights.
Trading name
Lisa Morris trading as Wye Knot
Business type
Sole trader
Shop address
27 High Street, Builth Wells, LD2 3DL
General email
info@wye-knot.co.uk
Website information and accounts
We try to keep the website accurate and up to date, but small errors can occasionally happen. Please contact us if you are unsure about a product, price, size, colour, delivery option or collection detail.
You can checkout as a guest, or create an account during checkout or through My Account. If you create an account, please keep your login details secure.
Customers under 18 should place an order only with the involvement or permission of a parent or guardian.
Photos, measurements and natural variation
Product photos, colours and descriptions are provided to help you choose, but colours can vary slightly depending on screen settings and photography.
Some of our pieces are hand-finished, natural, recycled or decorative, where stated. Small marks, bubbles, texture, colour differences or variations in size and finish can be part of their character where these are normal features of the material or making process.
Dimensions and weights are approximate unless stated otherwise.
Orders and payment
Placing an order
When you place an order, the automatic email confirms that we have received it; it does not by itself mean that we have accepted the order. A contract is formed when we confirm that the order has been dispatched, or, for click & collect, when we confirm that it is ready for collection. If we cannot accept or fulfil an order, we will let you know and refund any payment due.
Payment is taken when you place the order. We use secure payment providers, including Stripe and the payment options available at checkout, such as card, Apple Pay, Google Pay and Klarna where offered.
Payment providers may carry out fraud, security or authorisation checks. We may refuse, cancel or refund an order if there is a stock error, pricing error, payment issue, suspected misuse, damaged item, or if we cannot fulfil the order.
Currency
GBP (£)
VAT
Not VAT registered
Payment
Taken at checkout
Security checks
May be carried out
Available now and available to order
Some products are available now, while others may be available to order or need extra time because they are heavy, fragile, shop-held or specially prepared.
Where this applies, the product page, basket or checkout will show the expected despatch, delivery or collection timeframe before you place your order. Unless a different timeframe has been agreed with you before purchase, goods will be delivered within 30 days.
If an order contains items with different preparation times, we will usually send or prepare the full order together once everything is ready.
Discount codes and gift cards
From time to time, we may offer discount codes, promotions or gift cards. Any terms shown with a promotion or gift card will also apply.
We may withdraw, change or refuse a discount code or promotion where necessary, for example if it has expired, been misused, or was issued in error.
Gift cards are not normally exchangeable for cash unless required by law.
Delivery and collection
Sent by Wye Knot or an approved fulfilment partner
We deliver to supported UK addresses. Wye Knot parcel delivery starts from £3.95 where suitable, and free delivery may apply to eligible orders over £100 where checkout confirms it.
Selected products are sent directly by an approved fulfilment partner on our behalf. Direct-delivery charges are calculated separately using the product, shipment weight and destination and are shown before payment. Mixed orders may therefore have more than one delivery charge and arrive in separate consignments.
Wye Knot remains the retailer and your point of contact for the order, including delivery problems, cancellations, faults and returns. If you are unsure about delivery, collection or returns before ordering, please contact us first.
Delivery information
Click & collect
Collect from Wye Knot
Wye Knot, 27 High Street, Builth Wells, Powys, LD2 3DL
- Cost
- Free
- Wait for
- Collection confirmation
- Bring
- Order confirmation
Someone else can collect on your behalf if they have the order confirmation. Direct-delivery products are not normally available for click & collect unless checkout specifically offers it.
Changing your mind
For online change-of-mind returns, please tell us within 14 days of receiving your order. You then have another 14 days to return the item after telling us.
Please contact us before sending anything back. Direct-delivery items may require a different authorised return address or collection route, so they must not automatically be returned to the Wye Knot shop or to the fulfilment partner.
For change-of-mind returns, you are responsible for returning the item safely unless we agree otherwise. You may inspect an item as you reasonably would in a shop; where handling goes beyond that and reduces its value, we may make a lawful deduction. We recommend using a tracked service or keeping proof of postage when returning an item.
If a large, heavy or specialist item cannot normally be returned by post and you are responsible for the return cost, any required estimate or return-cost information will be made available before purchase. Please contact us before arranging a carrier or collection so we can confirm the authorised return route.
Your statutory rights are not affected.
Email us so we can help
If your item arrives faulty, damaged, incorrect or not as described, please email us with your order number, a description of the issue, and clear photos of the item and packaging where relevant.
For damaged deliveries, please contact us as soon as reasonably possible and keep the item and packaging while we investigate. Prompt notice helps us resolve courier or fulfilment claims but does not affect your statutory rights.
Exchanges may be possible where stock is available. Please contact us first before sending anything back.
Model cancellation form
A simple way to tell us you are cancelling
You can cancel by any clear statement. You do not have to use this form, but it is here if it is helpful. Complete the details below and send them to Wye Knot by email or post.
Send to: Wye Knot, 27 High Street, Builth Wells, Powys, LD2 3DL · returns@wye-knot.co.uk
I/We give notice that I/We wish to cancel the contract for the sale of the following goods:
- Goods
- Ordered on
- Received on
- Customer name
- Customer address
- Signature (only if sent on paper)
- Date
Refunds and exceptions
Refunded to your original payment method
Where a refund is due for an online change-of-mind return, it will be made to the original payment method within 14 days of receiving the returned goods or, where applicable, evidence that you have sent them back. Where permitted, we may wait until the goods are returned or suitable evidence of return is provided before issuing the refund.
Standard delivery is refunded where legally required. If you chose a premium or extra delivery service, we do not refund more than the standard delivery amount unless required.
Some online change-of-mind cancellation rights do not apply, or can be lost, for certain goods. Examples include goods made to your specification or clearly personalised, goods liable to deteriorate or expire rapidly, and sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed. Other items may have particular return conditions depending on their nature and how they have been handled. These exceptions do not affect your rights where goods are faulty, damaged, incorrect or not as described.
Your statutory rights are not affected.
Returns email
returns@wye-knot.co.uk
Return route
Confirmed by Wye Knot before return
Refund method
Original payment
Click & collect
same online returns policy
Images, words and branding
Website content, images, text, branding and design belong to Wye Knot or are used with permission. Please do not copy or reuse them without permission.
You must not misuse the website, interfere with its security, or use it in a way that could damage the site or affect other customers.
Personal and domestic use
Our products are sold for personal and domestic use unless we agree otherwise. We are responsible for losses that are a foreseeable result of us breaching these terms.
We are not responsible for business losses, loss of profit, indirect losses, or issues caused by misuse of products. Nothing in these terms limits rights or responsibilities that cannot legally be limited.
Terms questions
Helpful answers before ordering
When is my order accepted?
The automatic order email confirms receipt of your order. A contract is formed when we confirm dispatch, or when we confirm that a click & collect order is ready for collection. If we cannot accept or fulfil an order, we will let you know and refund any payment due.
Can I return an online order?
Yes. For change-of-mind returns, please tell us within 14 days of receiving your order. You may use the model cancellation form on this page, but you do not have to. Please contact us before sending anything back so we can confirm the correct return route.
What if an item is handmade, natural or decorative?
Small variations in texture, colour, size, finish, bubbles or natural marks may be part of the item. We describe and photograph products carefully, but please ask before ordering if you need a specific detail checked.
Do you deliver outside the UK?
Checkout delivery is available to supported UK addresses, including Northern Ireland for eligible products. Some direct-delivery or specialist items have postcode or destination restrictions. If any other delivery is agreed separately, customs, import duties or local charges are not included unless we state otherwise.
Can I collect an order from the shop?
Yes, for eligible items. Click & collect is free from Wye Knot in Builth Wells. Direct-delivery products are not normally available for collection unless checkout offers it. Please wait for confirmation before visiting and bring your order confirmation with you.
Separate administrator terms Wye Knot Social Studio and YouTube API Services These terms apply only to authorised Wye Knot administrators and are not part of the customer shopping contract.
By using the YouTube features in Social Studio, an authorised administrator agrees to be bound by the YouTube Terms of Service and the YouTube Community Guidelines.
Social Studio identifies YouTube actions clearly and requires an authorised administrator to review the prepared Short and initiate the upload. The administrator retains final control over the content and the YouTube visibility setting used for the upload.
Before an upload is submitted, Social Studio displays the YouTube upload certification notice and reminds the administrator not to upload content that infringes copyright, privacy or other rights. Content directed to children must be identified and handled in accordance with YouTube requirements.
Plain-language terms, kept clear
We handle personal data in line with our Privacy Policy. These terms may be updated from time to time, and the version on this page applies when you place an order.
These terms are governed by the laws of England and Wales. If part of these terms cannot be enforced, the rest will still apply.
You may save or print this page for your records.
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