Lisa Morris trading as Wye Knot
Wye Knot is an independent gift shop in Builth Wells, owned by Lisa Morris as a sole trader.
Terms & conditions
Clear terms for shopping with Wye Knot
These terms explain how online orders, payment, delivery, click & collect, returns and exchanges work when you buy from Wye Knot.
We have written this page in plain language so you can understand the important points before placing an order. Your statutory rights are not affected.
Last updated: 10 June 2026
At a glance
- Business Lisa Morris trading as Wye Knot
- Delivery UK, including Northern Ireland
- Click & collect Free from Builth Wells
- Returns Tell us within 14 days
- Refunds Original payment method
Clear prices and secure payment
Prices are shown in pounds sterling. Payment is taken securely at checkout using the payment options shown on the website.
Ask us before ordering
If you need measurements, product details, delivery help or collection advice, please contact us before placing your order.
Business details
About Wye Knot
Wye Knot is the trading name used by Lisa Morris, sole trader, from our shop on High Street in Builth Wells.
We are not VAT registered. Prices shown on the website are the prices payable for the product, plus any delivery charge shown at checkout where applicable.
These terms apply to online orders placed through the Wye Knot website. They do not affect your statutory rights.
Trading name
Lisa Morris trading as Wye Knot
Business type
Sole trader
Shop address
27 High Street, Builth Wells, LD2 3DL
General email
info@wye-knot.co.uk
Website information and accounts
We try to keep the website accurate and up to date, but small errors can occasionally happen. Please contact us if you are unsure about a product, price, size, colour, delivery option or collection detail.
You can checkout as a guest, or create an account during checkout or through My Account. If you create an account, please keep your login details secure.
Customers under 18 should place an order only with the involvement or permission of a parent or guardian.
Photos, measurements and natural variation
Product photos, colours and descriptions are provided to help you choose, but colours can vary slightly depending on screen settings and photography.
Many of our pieces are handmade-style, natural, recycled, hand-finished or decorative. Small marks, bubbles, texture, colour differences or variations in size and finish can be part of their character.
Dimensions and weights are approximate unless stated otherwise.
Orders and payment
Placing an order
When you place an order, you will receive an order acknowledgement or confirmation by email. Your order is accepted when we confirm it, process it for fulfilment, or send it, whichever happens first.
Payment is taken when you place the order. We use secure payment providers, including Stripe and the payment options available at checkout, such as card, Apple Pay, Google Pay and Klarna where offered.
Payment providers may carry out fraud, security or authorisation checks. We may refuse, cancel or refund an order if there is a stock error, pricing error, payment issue, suspected misuse, damaged item, or if we cannot fulfil the order.
Currency
GBP (£)
VAT
Not VAT registered
Payment
Taken at checkout
Security checks
May be carried out
Available now and available to order
Some products are available now, while others may be available to order or need extra time because they are heavy, fragile, shop-held or specially prepared.
Where this applies, the product page, basket and checkout will show the expected despatch or collection date before you place your order.
If an order contains items with different preparation times, we will usually send or prepare the full order together once everything is ready.
Discount codes and gift cards
From time to time, we may offer discount codes, promotions or gift cards. Any terms shown with a promotion or gift card will also apply.
We may withdraw, change or refuse a discount code or promotion where necessary, for example if it has expired, been misused, or was issued in error.
Gift cards are not normally exchangeable for cash unless required by law.
Delivery and collection
Sent or prepared by the shop team
We deliver to UK addresses, including Northern Ireland. Standard delivery starts from £3.95 where suitable, and free delivery may apply on orders over £100 where suitable.
Orders are checked and packed in Builth Wells. We use Royal Mail, Evri, DPD, Parcelforce or another suitable courier depending on the item and destination.
If you are unsure about delivery, collection or returns before ordering, please contact us first.
Delivery information
Click & collect
Collect from Wye Knot
Wye Knot, 27 High Street, Builth Wells, Powys, LD2 3DL
- Cost
- Free
- Wait for
- Collection confirmation
- Bring
- Order confirmation
Someone else can collect on your behalf if they have the order confirmation.
Changing your mind
For online change-of-mind returns, please tell us within 14 days of receiving your order. You then have another 14 days to return the item after telling us.
Please contact us before sending anything back. Items should be returned unused, in their original condition and with any packaging, labels or tags where possible.
For change-of-mind returns, you are responsible for returning the item safely unless we agree otherwise. We recommend using a tracked service or keeping proof of postage when returning an item.
Your statutory rights are not affected.
Email us so we can help
If your item arrives faulty, damaged or not as expected, please email us with your order number, a description of the issue, and clear photos of the item and packaging where relevant.
For damaged deliveries, please contact us within 12 hours of delivery where possible so we can help quickly.
Exchanges may be possible where stock is available. Please contact us first before sending anything back.
Refunds and exceptions
Refunded to your original payment method
Refunds are processed back to the original payment method after the returned item has been received and checked, or where required, once we receive suitable proof that it has been returned.
Standard delivery is refunded where legally required. If you chose a premium or extra delivery service, we do not refund more than the standard delivery amount unless required.
Some items may not be returnable unless they are faulty, damaged or not as described. This can include personalised or custom-made items, perishable goods, sealed hygiene items once opened, used candles or fragrance items, and gift cards.
Your statutory rights are not affected.
Returns email
returns@wye-knot.co.uk
Return address
27 High Street, Builth Wells, LD2 3DL
Refund method
Original payment
Click & collect
same online returns policy
Images, words and branding
Website content, images, text, branding and design belong to Wye Knot or are used with permission. Please do not copy or reuse them without permission.
You must not misuse the website, interfere with its security, or use it in a way that could damage the site or affect other customers.
Personal and domestic use
Our products are sold for personal and domestic use unless we agree otherwise. We are responsible for losses that are a foreseeable result of us breaching these terms.
We are not responsible for business losses, loss of profit, indirect losses, or issues caused by misuse of products. Nothing in these terms limits rights or responsibilities that cannot legally be limited.
Terms questions
Helpful answers before ordering
When is my order accepted?
Your order is accepted when we confirm it, process it for fulfilment, or send it, whichever happens first. We may cancel or refund an order if we cannot fulfil it.
Can I return an online order?
Yes. For change-of-mind returns, please tell us within 14 days of receiving your order and contact us before sending anything back.
What if an item is handmade, natural or decorative?
Small variations in texture, colour, size, finish, bubbles or natural marks may be part of the item. We describe and photograph products carefully, but please ask before ordering if you need a specific detail checked.
Do you deliver outside the UK?
Checkout delivery is for UK addresses, including Northern Ireland. If any other delivery is agreed separately, customs, import duties or local charges are not included unless we state otherwise.
Can I collect an order from the shop?
Yes. Click & collect is free from Wye Knot in Builth Wells. Please wait for confirmation before visiting and bring your order confirmation with you.
Plain-language terms, kept clear
We handle personal data in line with our Privacy Policy. These terms may be updated from time to time, and the version on this page applies when you place an order.
These terms are governed by the laws of England and Wales. If part of these terms cannot be enforced, the rest will still apply.
You may save or print this page for your records.
Ready to order?