Everything you need to know about UK delivery, including Northern Ireland, click & collect from Builth Wells, despatch timings and what to do if you need help with an order.
Delivery for an individual item costs £3.95, including products sent directly from an approved fulfilment partner. There is no free-delivery spending threshold. Any destination restrictions are shown before payment, and mixed orders may arrive in more than one parcel.
Wye Knot parcel delivery starts from £3.95. Many products can be delivered throughout the UK, including Northern Ireland, while some direct-delivery or specialist items have destination restrictions that are checked and shown before payment.
Shop-held products are checked and packed by Wye Knot in Builth Wells. Selected products are sent directly to you by an approved fulfilment partner on our behalf; Wye Knot remains your retailer and point of contact.
Collect eligible orders from Wye Knot, 27 High Street, Builth Wells. Products sent directly by a fulfilment partner are not normally available for click & collect unless checkout specifically offers it.
For products sent from Wye Knot, we use Royal Mail, Evri, DPD, Parcelforce or another suitable courier depending on the item, destination and level of care needed.
Standard UK delivery takes 2–3 working days in total, including checking, packing and handling. Working days are Monday to Friday.
Selected products are sent directly from an approved fulfilment partner. The direct-delivery charge is calculated separately from Wye Knot parcel delivery using the product type, shipment weight and destination, and the final charge is shown at checkout before payment. A mixed basket can therefore show more than one delivery charge and arrive in separate consignments.
Some products are available to order, are heavier or more fragile to handle, or are sent directly by an approved fulfilment partner. Where an item needs more time, the product information or checkout will show the relevant delivery arrangement before you place your order.
Items fulfilled from different locations may be sent separately rather than held back for one combined parcel.
Fragile and larger products may be sent using a specialist delivery service. Some large direct-delivery items use a two-person service, and the carrier may contact you directly to arrange delivery.
Direct delivery can take longer than our normal parcel service, especially for large items. Any service restrictions or additional postcode charges will be shown before payment rather than added afterwards.
Please email returns@wye-knot.co.uk as soon as reasonably possible, ideally within 12 hours of delivery, with your order number and clear photos of the item and packaging. Please contact Wye Knot rather than returning the item to a courier or fulfilment partner. This request for prompt notice does not affect your statutory rights.
Click & collect is free for eligible items held by Wye Knot or otherwise made available for collection through us. Products marked for direct delivery are not normally available for collection unless checkout specifically offers that option. We will confirm when a collection order is ready, so please wait for our email or message before visiting the shop.
Ask about collection27 High Street, Builth Wells, Powys
Someone else can collect on your behalf as long as they have the order confirmation.
Wye Knot parcel delivery starts from £3.95. Selected direct-delivery products use a separate rate based on the product, shipment weight and destination; the exact charge is shown at checkout before payment. There is no free-delivery threshold. The full delivery charge is shown before payment.
Standard UK delivery takes 2–3 working days in total, including handling, Monday to Friday. Direct-delivery and specialist items can have different timings; the applicable information is shown before you order and tracking or delivery-arrangement details are sent when available.
Yes, for eligible items. Click & collect is free from Wye Knot, 27 High Street, Builth Wells. Direct-delivery products are not normally available for collection unless checkout offers it. Please wait until we confirm your order is ready before visiting.
It means the item can be ordered online but may need additional time before it can be despatched or collected. Any available timing information will be shown on the product page or at checkout before you order.
A basket can contain products fulfilled from different locations. Wye Knot delivery covers products sent by us, while a direct-delivery charge covers products sent separately by an approved fulfilment partner. These consignments may arrive on different days.
Please email returns@wye-knot.co.uk as soon as reasonably possible, ideally within 12 hours of delivery, with your order number and photos of the packaging and item so we can help. This does not affect your statutory rights.
