Contact Wye Knot

Ask us about an order, a gift idea or visiting the shop

We are a real independent shop in Builth Wells. Send us a message before ordering, ask about delivery or collection, or get help with a return.

For product questions, include the product name or link where possible. For order questions, include your order number so we can help quickly.

General questions

Ask the shop

Ask about product details, measurements, availability, gift ideas or anything you would like checked before ordering.

Use the form below
Orders & delivery

Help with an order

For delivery, click & collect or despatch questions, send your order number and we will check the details for you.

Delivery information
Returns or damage

Returns help

If something arrives damaged or you need to discuss a return, please email before sending anything back. For damaged items, include your order number and clear photos of the item and packaging.

Use the form below
Send a message

Tell us how we can help

Use the form below as the main way to contact the shop. We reply during shop hours where possible.

We reply during shop hours where possible. For order questions, please include your order number. For damaged items, attach clear photos of the item and packaging where possible.

Product name or link Order number if you have one Photos for damage or returns

Useful for damage, returns, colour checks, measurements or shop checks. Accepted: JPG, PNG, WebP or PDF, up to 6MB.

We’ll only use these details to reply to your message.

Prefer email? Email the shop Email returns
Before you order

Need us to check something in the shop?

We can check measurements, colours, stock, fragile-item packing or collection details before you place an order.

Ask the shop
Contact questions

Helpful answers before you message

What should I include in my message?
For product questions, include the product name or link. For order questions, include your order number and the email address used at checkout.
Can you check measurements or colours before I order?
Yes. We are happy to check practical details where possible before you order, especially for handmade, natural, fragile or decorative pieces.
Can I ask about click & collect?
Yes. Click & collect is free from Wye Knot in Builth Wells. Please wait until we confirm your order is ready before visiting.
Who should I contact about a damaged item?
Please email returns@wye-knot.co.uk with your order number, a description of the issue and clear photos of the item and packaging.
Ready to browse?

Hand-picked pieces, with help when you need it

Delivery information Browse the shop